Bonfire is open and here to help.
The ever-changing developments related to the Coronavirus have been surprising and challenging for all of us. As social distancing becomes the new norm, we’ve continued to see people come to Bonfire to create digital fundraising campaigns in replacement of in-person events and fundraisers. Bonfire is still here, and so is our community of buyers and sellers.
During this unprecedented time, know that Bonfire is fully operational and here for you.
Some questions you might be asking:
- Can I change my order’s shipping address?
- Are orders arriving on time?
- Is Bonfire still able to support the products on my Campaign?
- Can I still receive my payout?
- Is it safe to receive packages from Bonfire?
- Can I update a design that had a date on it for a canceled in-person event?
- What safety and sanitation precautions is Bonfire taking?
Can I change my order’s shipping address?
Yes, simply enter your order number in the tracking page and then click the link below your address:
If you do not see this link, please contact us as your order is already being shipped.
Are orders arriving on time?
A majority of orders are still arriving within normal timelines. But, increased demand for fundraising at this time has caused our production to see some delays. Some orders may arrive later than the 7-14 business day window.
Is Bonfire still able to support the products on my Campaign?
Yes! All products that are currently available in our product catalog have ample stock in order to fulfill all new and existing orders. We have proactively removed products with low stock in order to eliminate potential sourcing issues. Our team is closely monitoring inventory and will work with you directly if there are any hangups.
Can I still receive my payout?
Is it safe to receive packages from Bonfire?
According to the World Health Organization, it is safe to receive mail and packages at this time. So, be on the lookout for your bright red Bonfire package, your new favorite t-shirt is inside!
Can I update a design that had a date on it for a canceled in-person event?
The virus has changed many of our plans. Simply reach out on our contact page to get help editing your design. (Please note: we are not able to make design changes after orders have been printed.)
What safety and sanitation precautions is Bonfire taking?
Bonfire’s apparel is printed in and shipped from the United States. Our production teams are taking extra precautions during this time to ensure that workers stay healthy and workspaces stay sanitized according to the guidance provided by the CDC and World Health Organization.
We will continue to update this blog post as more information develops.